About Us

Capita's Survey and research business was established in 1991 and is one of the largest providers of survey services in the UK, undertaking employee and stakeholder research (e.g. patient, student, customers) using a range of different methods and tools. Our successful multi-mode approach includes: postal, web, CATI, focus groups, ‘Ask the Audience’, SMS, sound-bites and discovery interviews.

The Survey Team undertakes survey work for over 500 organisations annually, surveying over 350,000 people. We work with a wide range of clients including the NHS, local authorities, universities, colleges, probation areas, police forces, government agencies, independent healthcare, charities and the business sector. Example clients included West London Mental Health Service, South Tees NHS Foundation Trust, South East Coast Ambulance Service, London SHA, Greater Manchester Police, London Probation Service, FAS (Ireland), the Department of Health, Medical Research Council, Durham University, Aston University, University of Stirling, Battersea Dogs and Cats Home, Harrogate Borough Council, NHS Confederation, St Gemma’s Hospice and Scarborough Building Society.

Quality Certification

Capita's Survey and research business is a Care Quality Commission (CQC) approved national contractor and provides survey services for both the National NHS Patient and Staff Survey programmes.

Our rigorous quality control ensures our exceptionally high service standards and the Survey Unit ISO 9001:2008 Service Quality and ISO 27001 Information Security Management accreditation.

Our team are members of the Market Research Society (MRS) and our work complies with the Data Protection Act, the MRS Code of Conduct and the Audit Commission’s Guidance on the employment of consultants in the public sector.

Capita Group

Capita's Survey and research is part of Capita Group Plc, www.capita.com

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© 2017 Capita Business Services Ltd.

Capita Surveys and Research is a trading name of Capita Business Services Ltd. Registered in England (No 2299747) with its registered office at 71 Victoria Street, Westminster, London, SW1H 0XA.

Part of Capita Plc.