About Us

Capita's Surveys and Research business was established in 1991 and is one of the largest and most experienced providers of employee and stakeholder survey services in the UK, undertaking research using multi-mode approaches, including postal, web, and telephone (CATI) surveys, focus groups and discovery interviews.

We work with a wide range of organisations including HEIs, colleges, the NHS, local authorities, fire and rescue services, government agencies, independent healthcare organisations, charities and private sector businesses.

We follow the Market Research Society Code of Conduct as one of its Company Partners and have a range of quality certifications and accreditations, which include:

  • ISO 9001:2015 for survey and research services
  • ISO 27001:2013 for information security
  • ISO 14001:2015 for environmental management
  • Fair Data accreditation
  • NHS Information governance

You say. We listen. We act.Our work focuses on supporting organisations to better understand what drives people's needs, perceptions and behaviours both internally through employee engagement, and externally by listening and acting upon stakeholder feedback, whether from students, customers, service users, wider stakeholders or the public. It is a continuous process and, if done correctly, drives lasting improvement.

We are developing more innovative ways to listen and engage with people, and digital technology is creating a more dynamic and sophisticated platform to drive higher levels of engagement and to support continuous improvement across organisations, work areas, teams and individuals.

We have developed our online web-survey tool so that it is easy to navigate, and access is available through any web-browser and multiple devices including PCs, laptops, tablets and smartphones.

We have also invested time and energy into developing our reporting options, including our online further analysis reporting tool 'Investigate'.

Capita Surveys and Research is a trading name of Capita Business Services Ltd. Registered in England (No 2299747) with its registered office at 30 Berners Street, London, W1T 3LR.

Part of Capita Plc.