A comprehensive service offering

Through our knowledge of the Public Sector and our extensive expertise as one of the leading providers of survey and research services we are able to offer a flexible and comprehensive range of services to organisations.

Postal

Postal

Scaled to meet your individual objectives and requirements, our sophisticated data capture technology enables us to process up to 20,000 paper surveys per day.

Telephone (CATI)

Telephone (CATI)

Using the communicative advantages of the telephone, this method works well with typically low responding groups and provides an opportunity to probe for more detailed answers.

Web and kiosk

Web and kiosk

E-surveys accessible via a secure internet link; our web and kiosk surveys are designed to be simple to navigate with dynamic question formats.

PDA and handheld

PDA and handheld

Questions can be asked ‘on-site’ by one of our trained researchers. The technology is easy to use and can be tailored specifically to responder groups.

SMS

SMS

Allows you to access feedback using a common communication medium. Campaigns benefit from real time data collection which responders find non invasive, is anonymous and easy to complete.

Ask the audience

Ask the audience

Qualitative research undertaken ‘on-site’ asking groups of individuals questions and recording answers.

Sound-bites

Sound-bytes

Using field researchers to ask a small number of qualitative questions across a wide audience to gather 'real time' opinions.

Focus groups

Focus groups

Small groups run by one of our trained facilitators to gather qualitative information on a specific theme. Encourages participants to feel able to have more open and relevant discussions and enables clarification of discussion by facilitator.

Discovery interviews

Discovery interviews

One-to-one discussions with one of our trained interviewers using appreciative questioning. Discovery interviews allow respondents to talk about their experience in their own words providing deeper insight.

© 2017 Capita Business Services Ltd.

Capita Surveys and Research is a trading name of Capita Business Services Ltd. Registered in England (No 2299747) with its registered office at 71 Victoria Street, Westminster, London, SW1H 0XA.

Part of Capita Plc.